Ian Thorpe Aquatic Centre

Our family has been coming here every week for almost seven years . Spacious, hygienic, aesthetic , and most of all, the heated pool all year long ! The centre has a friendly and effective management team and staff . Initially there was a senior staff who’s very racist towards non-Caucasian kids and got complained by quite a few parents. The centre dealt with the complaints immediately. After a thorough investigation the senior staff was removed for good. If not because we have relocated we would have still been here every week . They have set the bar high that I still haven’t found another place even match Ian Thorpe . I guess we will still be coming back for casual play . To be in compliance with their photo policy around kids and leisure pool no photo was taken around the other 2 pools . Strongly recommended.

I love swimming here. The pool is fantastic, the facilities are clean, the water is warm mostly and the showers are not always hot, staff are friendly and welcoming, parking underground if needed but not included, public transportation nearby. They can be a bit behind on maintenance sometimes with the sauna going down often and the lifts outside breaking often but otherwise 4 Stars, I had to remove one for inconsistent water temperature, seems the pool and the showers are unable to keep a constant temperature, be warned it’s cold some days.

Got the free 3 days trial pass of 360 card and came here to try out the facilities. I had to fill up the online form again as the system couldn’t find the form that I filled up online beforehand. A tad inefficient in their system I would say. I had a brief walkthrough by the staff there, and I tried their fitness gym. It’s spacious and there’s not many people there during my visit. Plenty of equipments to use and they all seemed new and well maintained to me. I couldn’t get used to their equipments even though the functions are the same. The atmosphere inside the gym is as great though i found the place warm when I was working out. It’s as though the air con wasn’t turned on and they used the fans to cool the place down. A major downside to me as I found it hard to concentrate for my workout. I went on to try their swimming pool and spa as well. They all looked clean and I enjoyed the spa. It’s mainly because there’s only a few visitors there and I got to enjoy the space all to myself.

Great swimming facilities but some staff are so rude. I understand if you guys want us to leave at 7:55, but 7:45? A bunch of adult swimmers come to swim after work, leaving us with little time to swim. I don’t even bother showering or entering the change rooms after my swim so that I can swim 5-10 minutes more. All the other days many lifeguards asked us to all leave at 7:50 or 7:55, which is reasonable, but today this lifeguard started going around at 7:30 to every individual swimmer, warning everyone that the pool closes at 7:45. The lifeguard literally was following me throughout 3 of my laps to make sure to tell me 3 times that the pool closes at 7:45. I would be very grateful if I could swim in peace, especially after a stressful day at work. I do not pay money to be given more stress and feel even more pressure during my workouts. It is unreasonable to make all your customers unhappy by egging everyone to leave the facilities before the actual closing time: 8pm. It was very hilarious because the lifeguard let the private swim tutors stay in the pool while kicking everyone else out. I thought the pool closed, so why are they allowed to be in there while we are not? This happened today December 13 2023. Please make sure your employees are not going against the rules and making members uncomfortable for swimming within the centre time.

A well equipped gym and decent pool. The sauna and steam room are very nice, but sadly not jacuzzi or plunge pool. Absolutely stunning deck with view. Good array of classes but you can only book within 30 mins of a class with full membership surprisingly. Very friendly and motivating instructors and classes are never usually too overwhelming in size. Good location and affordable. After signing up, I was told I would have an induction where I would discuss my fitness goals. I sent across my availability and no one ever contacted me. Quite disappointed. Otherwise the admin team have usually been very helpful. They fixed an issue with my account quickly and reception is always friendly and eager to help. The women’s swimming pool changing rooms are usually quite messy and there’s almost always no soap in the showers. Perhaps need to be cleaned a bit more frequently. You can take off 4 weeks a year but you have to give 2 weeks notice. I would love for this to change as I have a disability and can’t necessarily give 2 weeks notice if I’m unexpectedly injured. Finally, the main swimming pool needs slightly better temperature regulation. It has been a bit too cold recently.

Terrible staff threatened my wife that they will call child services if we changed over from watching our son. As only one parent allowed in two supervise. Even after explaining from now knowing we will swap over at the glass window at reception where we can clearly see our son. Said that’s not the rules after arguing and threatened I showed the lady at swim school the sign and she said ok that fine. To all parents you can change over parents if needed as long as your child is on sight and not under the age of five. Have requested T&C for clarification and could not be provided a copy T&C should be made available upon entry. Or atleast train your staff where to direct your customers through